Please click on these questions to get to the answers below.

When should I receive my order?
We ship via FedEx whenever possible, and most orders leave our warehouse within 2-3 business days.  Fedex will email you the tracking number once your order is on its way so you can follow

Can you mark my item with low duty or as a gift?
We are not able to mark package values lower than their actual value. We appreciate your understanding.

Do you have MFT sets that need a new home?
MFT encourages using the Buy/Sell/Trade forum on Splitcoast Stampers to sell all new or used PURCHASED MFT sets. We would prefer it be handled this way as opposed to listing them on your blog or ebay if possible. Should you receive a demo set from MFT, or any packaged MFT set as part of a prize or as compensation for DT duties; including Guest Designer positions, the sale of such sets are prohibited.

I am involved in a swap/charity event and would like to ask for a donation. What should I do?
We are able to make occasional donations to 501c3 charities.  If this applies to you, please email a copy of your certification to customerservice@mftstamps.com to apply for a donation. 

Do you offer publication incentives?
No, we don't offer incentives any longer. 

I have an account in the store and have a new email address. Can I change my login information? I moved to another house. Can I change my address?
Yes, you can. Click on the link "Account Information" to the left of the page. You can then change your email and click save. The first link "View or change my account information." opens a page where the email address can be changed. To change your shipping address, click on the link "Address Book" to the left of the page. That opens a page where you can click the link "Add New Address". On that page, you can add your new address, and before saving, be sure to tick the boxes as the bottom to make the new address your default shipping and/or billing address.